Privacy Policy

1. Introduction

Welcome to S V Auto & Machinery.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you contact us, request a service, or make a booking through our website [hexhamgardenmachinery.co.uk].

By using our website or submitting your information, you agree to this Privacy Policy.

2. Information We Collect

We collect only the information necessary to respond to your inquiry or provide our repair services, including:

Name

Phone number

Email address

Business or company name (if applicable)

Address or service location

Details about your machinery or repair request

Any other information you choose to provide in your message or booking form

We may also automatically collect limited technical data (like IP address and browser type) for website performance and security monitoring.

3. How We Use Your Information

We use your information to:

Respond to your inquiries or service requests

Provide quotations or confirm bookings

Schedule and carry out repairs or maintenance services

Communicate updates, reminders, or follow-ups about your booking

Maintain internal records and improve our services

We do not use your information for unrelated marketing without your consent.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share it only with:

Trusted service providers who help us operate our website or manage bookings (e.g., email or hosting providers)

Employees or contractors who need the information to carry out your repair or service

Legal authorities if required by law or to protect our legal rights

All third parties are required to keep your information secure and use it only for the intended purpose.

5. Data Retention

We keep your personal information only as long as necessary to:

Respond to your inquiry

Complete your repair or service booking

Comply with legal, tax, or accounting requirements

Once it’s no longer needed, your data will be securely deleted or anonymized.

6. Cookies and Website Data

Our website may use basic cookies or analytics tools to improve user experience and monitor traffic.

You can adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

Depending on your location, you may have the right to:

Request access to the personal data we hold about you

Ask us to correct or delete your data

Withdraw consent to future communications

To make a request, please contact us using the details below.

8. Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, or misuse.

However, no online transmission is completely secure, so you share information at your own risk.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: svautomotive.service@gmail.com

📞 Phone: 01434607442

🏢Address: Unit 1 Bridge End, Ferry Road, Hexham, Northumberland, NE46 4JH